This privacy policy applies between you, the User of this Website and mobile application, and R2R Care, the owner and provider of this website and mobile application. R2R Care takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website and mobile application. Please read this privacy policy carefully.
1. In this privacy policy, the following definitions are used:
Data - collectively all information that you submit to R2R Care via the Website or the mobile application. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998;
Cookies - a small text file placed on your computer or mobile device by this Website or the mobile application when you visit certain parts of the Website or use certain features of the mobile application. Details of the cookies used by this Website or the mobile application are set out in the clause below (Cookies);
R2R Care, or us - R2R Care, a company incorporated in England and Wales with registered number 15051622 whose registered office is at 33 Rumballs Road, Hemel Hempstead, HP3 8JA; UK and EU
Cookie Law - The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
User or you - Any third party that accesses the Website or the mobile application and is not either (i) employed by R2R Care and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to R2R Care and accessing the Website or the mobile application in connection with the provision of such services; and
Website - the website that you are currently using, www.r2rcare.co.uk, and any subdomains of this site, unless expressly excluded by their own terms and conditions.
2. In this privacy policy, unless the context requires a different interpretation:
3. This privacy policy applies only to the actions of R2R Care and Users with respect to this Website and the mobile application. It does not extend to any websites or applications that can be accessed from this Website or the mobile application, including, but not limited to, any links we may provide to social media websites.
4. We may collect the following Data, which includes personal Data, from you:
5. For purposes of the Data Protection Act 1998, R2R Care is the “data controller”.
6. Unless we are obliged or permitted by law to do so, and subject to any third-party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This does not include our affiliates and/or other companies within our group.
7. All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see the clause below (Security).
8. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website and mobile application. Specifically, Data may be used by us for the following reasons:
9. R2R Care may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website and mobile application. The providers of such services have access to certain personal Data provided by Users of this Website and mobile application.
10. Any Data used by such parties is used only to the extent required by them to perform the services that we request. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties will be processed within the terms of this privacy policy and in accordance with the Data Protection Act 1998.
11. This Website and mobile application may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
12. R2R Care may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of R2R Care. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
13. We may also disclose Data to a prospective purchaser of our business or any part of it.
14. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
15. When you contact us via the Website or mobile application, you may be added to our mailing list. However, you can opt-out of our communications at any time by clicking on the “unsubscribe” button that will be provided at the bottom of every email or through the mobile application settings.
16. To use all features and functions available on the Website and mobile application, you may be required to submit certain Data.
17. You may restrict your internet browser’s use of Cookies. For more information see the clause below (Cookies).
18. You have the right to ask for a copy of any of your personal data held by R2R Care (where such Data is held).
19. Data security is of great importance to R2R Care and to protect your Data we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure Data collected via this Website and mobile application.
20. If password access is required for certain parts of the Website or mobile application, you are responsible for keeping this password confidential.
21. We endeavor to do our best to protect your personal Data. However, the transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website or mobile application.
22. A cookie is a small file that asks permission to be placed on your computer’s hard drive or mobile device. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
23. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website and mobile application in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
24. Overall, cookies help us provide you with a better website and mobile application by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
25. You can choose to accept or decline cookies. Most web browsers and mobile devices automatically accept cookies, but you can usually modify your browser or mobile device setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website and mobile application.
26. Our mobile application may require access to your device's location services to track the time for which the caregiver was active during visits and how much they have traveled to calculate compensation.
27. In case of any issues to be raised from the client, we use the camera feature of the mobile application to click photos and raise observation details or any concerns if needed.
28. If caregivers need to update details using their phone, they use the mobile application to upload documents/images for verification purposes.
29. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
30. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal, or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
31. Unless otherwise agreed, no delay, act, or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
32. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
33. R2R Care reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and mobile application, and you are deemed to have accepted the terms of the privacy policy on your first use of the Website or mobile application following the alterations.
You may contact R2R Care by email at support@r2rcare.co.uk