Create a safer space
Turn incidents into insights
Our incident management system helps care providers understand why incidents happen in social care. It equips them with the data to help drive truly meaningful change. Unlock impactful oversight with incident logs, detailed cases and reporting.
Clearer context
up front
Precise incident logs that make reviewing simple.
Carers log incidents just like they’d log their care, with ease. Simplicity with the flexibility to add the detail, ensuring Care Managers get the entire picture.
Carers get walked through how to log an incident — quick-text buttons mean they don’t have to type everything out, but there’s room to add free text if they need it.
We use your smartphone connectivity to add the location of an incident, take a photo, or add a video if you need to.
The visibility to act
when you need to
See incidents as they’re logged.
The Care Office home screen gives you a live feed of incidents being logged and sight of the incidents needing your review. Start assessing incidents with a single click.
At-a-glance, the alerts feed will give you sight of incident type, the service user involved, and time it occurred, ensuring you’re always in the know.
Escalate or close
with confidence
Find specific incidents quickly and dig into the detail to review.
Search incidents by service user, incident type, severity, outcome and more.
Escalating incidents from logs to cases provides more opportunities to add detail. Cases give carers opportunities to add injury notes, body maps and the service user’s opinion on the incident.
Crucially, resulting outcomes and next steps can be broken out and given a status tag. Trying to close cases with outstanding actions? The Care Office will let you know.
Get reporting that
drives meaningful action
Simple, yet powerful charts that highlight root cause issues.
The Care Office provides the flexibility to see how incident volumes are trending over a specified period, by incident type, severity and location.
See how incident types and their severity relate to each other, understand the environments you need to change, and let the data prioritise your next steps.
Reporting at service user, location, care home or group level, access to good data will transform your conversations and your level of care.
Frequently Asked Questions
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We support a range of care providers from domiciliary care organisations to nursing homes. See all the services we work with.
Of course! You can book a demo with our team to see our platform in action.
Standard covers the core feature set and basic limits. Pro expands usage limits, adds advanced reporting, and includes priority support.
Just head to our policies page to access everything from our Cookie Policy to our Data Protection Statement.
We’d love to have a chat. Just drop us a line using our live chat facility by clicking the button in the bottom right-hand side of your screen, or you can send an email to support@r2rcare.co.uk.